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Subtle announcements and Hierarchy of needs for Customer Experience - Part 3
Continue solving customer problems by non-intrusive launch announcements to drive adoption and writing a “how to”. Part 3 of the adventure i
Harshal Patil
May 5, 20215 min read
15 views
Stakeholder Roadshows and Process Changes for Customer Experience - Part 2
Continue solving customer problems by all means necessary - stakeholder management, roadshows, and process changes. Also, a dashboard! Part
Harshal Patil
May 1, 20218 min read
15 views


An Adventure in Solving Customer Problems and Tidying-up Metrics - Part 1
An example of solving customer problems in a data-informed approach and identifying leading metrics. Meeting the right customer needs, where
Harshal Patil
Apr 2, 20218 min read
29 views


Building and nurturing company culture by mini-CEOs
An observation on building sticky energizing company culture through hiring, iteration, and recognition for PMs.
Harshal Patil
Mar 6, 20215 min read
5 views

2D Simplification of Customer Acquisition Channels
A few years ago, I volunteered to help a health and wellness startup in increasing their sales. I approached the problem by trying to...
Harshal Patil
Oct 5, 20201 min read
10 views
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